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Support

Total 11

Contact
Hello Support team.
Is it possible to connect Xperia XZ to Elantra 2018 ?
Do I need plug-in?
Dear reaz.



Thank you for your interested in oncar.



The Xperia XZ smartphone is not supported.



Please check to this URL : http://oncar.com/partner/view.php?seq=19



Thank you.

IosAnswered

Thomas

2018.11.30

열기

Why don't you support ios devices

There are many apps that can do it
(some apps doing it even without apple's permission)
Dear Thomas.



Thank you for your interest in our oncar service.



There is currently no plan to support iOS.

Please contact AVN manufacturer.



We apologize for any inconvenience you may have experienced.

authentication problemAnswered

Attila Tüz

2018.11.30

열기

I have Oncar application in my cars multimedia. I try to connect with samsung Note 3 phone. At first connection, the phone connected to multimedia without problem. Now it sometimes connects without problem but mostly 2 second later after connection (I see the phone screen on the multimedia 1-3 seconds), multimedia gives device authentication errror (indeed message is in Turkish an writes like "device ID cannot be verified") and stops working. When I try a lot of times it connects, but I don't know when.
Dear Attila Tüz.



Thank you for using oncar.

Please let us know the version of the app and the version of the vehicle model and AVN to help you check.



We apologize for any inconvenience you may have experienced.



Thank you.
Please add youtube music to the whitelist
Dear Jose Grana.



Thank you for using oncar.



We need two pieces of information to add to the whitelist.

1. Name of vehicle model used.

2. Country 



Please let me know that.



Thank you. 

ELANTRAAnswered

Ehab

2018.11.13

열기

Hi
dose Wired Connection work with any smartphone
Dear Ehab.



Thank you for using oncar.

Elantra vehicles are only wireless 'oncar'.

This is because the manufacturer wanted it.

Please contact the AVN manufacturer.



Thank you.

oncar iOS appAnswered

Morteza

2018.11.10

열기

Hello,

Do you have any plan to develop iOS application for oncar?

Thanks
Morteza
Dear Morteza.



Thank you for your interest in our oncar service.



There is currently no plan to support iOS.

Please contact AVN manufacturer.



We apologize for any inconvenience you may have experienced.
I got new Hyundai Elentra at/gl/ad 2019 and was trying to connect my Samsung j7 pro with the oncar system to use my navigator always oncar gives a message said this device is unauthorized.
Can you please help me to fix this issue.
Dear Ayman.



Thank you for interested in oncar.



Samsung Galaxy J7 phone is not support model.

Please contact the 'AVN' manufacturer.

Please check the oncar homepage for supported smartphone verification.

URL : http://oncar.com/devices/support.php



Thank you.

ASUS supportAnswered

Azadi

2018.11.07

열기

When you release pluging for ASUS devices?
Dear Azadi.



Thank you for your interest in "oncar".

Currently, Asus is not a supported smartphone.

We also want apply oncar on "Asus".

To use oncar, the authority of the manufacturer is required.

We have asked Asus for approval but have not received an answer yet.



Please contact us on the "Asus" website and you may be able to get a little faster support.



Thank you.
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