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Hello,

I've recently decided to use oncar on my Samsung A7 (2017) but it does not support waze or apple music app on android 8. Every time I try to use waze on oncar it just shows my phone's screen or says that waze cannot be used while driving!! Same goes for apple music. Please advise.

Thank you in advance,

Amin

tucson oncar connection problem

Attila Tüz

2018.12.18

열기

I bought a 2018 Hyundai Tucson. It has Oncar application in multimedia. I try to connect with samsung Note 3 phone. At first connection, the phone connected to multimedia without any problem and worked nearly 1 hour. Now it rarely connects without problem but mostly 2 second later after connection (I see the phone screen on the multimedia for 2 seconds), multimedia gives "device authentication error" and stops working. But I had connected without problem at the first day when I bought the car. at the second day I tried several times and at 5th attemp I had connection. At the 3rd day unsuccesful attempts increased but I managed it at last.
Nowadays I tried a lot of times I never could connect. It seems every passing day something goes worse with oncar application and my phone connection.
By the way I try to connect wireless. I did not try with USB cable.
I tried with Samsung S4 same thing happens, it connects only 2-3 seconds and kickout.
My car is 2018 Hyundai Tucson and multimedia software version is TLEC30_170425..
Device software version V170425...
I can send screen shot of the multimedia device in secure way such as e-mail as I dont want to share all information about my car in open public.
Dear OnCar representative,
My wife and I both use Samsung Galaxy Note 8. We bought 2018 model Hyundai Tucson installed OnCar. The one of the reason that I preferred Tucson was the OnCar application. However, it does not support our phones. We frequently use navigation during driving. I would really appreciate if you could release an update to enable support for Galaxy Note 8.
Hello Support team.
Is it possible to connect Xperia XZ to Elantra 2018 ?
Do I need plug-in?
Dear reaz.



Thank you for your interested in oncar.



The Xperia XZ smartphone is not supported.



Please check to this URL : http://oncar.com/partner/view.php?seq=19



Thank you.

IosAnswered

Thomas

2018.11.30

열기

Why don't you support ios devices

There are many apps that can do it
(some apps doing it even without apple's permission)
Dear Thomas.



Thank you for your interest in our oncar service.



There is currently no plan to support iOS.

Please contact AVN manufacturer.



We apologize for any inconvenience you may have experienced.

authentication problemAnswered

Attila Tüz

2018.11.30

열기

I have Oncar application in my cars multimedia. I try to connect with samsung Note 3 phone. At first connection, the phone connected to multimedia without problem. Now it sometimes connects without problem but mostly 2 second later after connection (I see the phone screen on the multimedia 1-3 seconds), multimedia gives device authentication errror (indeed message is in Turkish an writes like "device ID cannot be verified") and stops working. When I try a lot of times it connects, but I don't know when.
Dear Attila Tüz.



Thank you for using oncar.

Please let us know the version of the app and the version of the vehicle model and AVN to help you check.



We apologize for any inconvenience you may have experienced.



Thank you.
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